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Kiosk

Windows 10 Bios

Posted on by Jaime Graymead
Open bios on boot by pressing the Delete key on the keyboard (or F7 to select boot driver and enter setup) Main System Date = 03/01/2022 Advanced SATA Configuration SATA Mode = AHCI Mode CPU Configuration Execute Disable Bit = Enabled Chip Set South Bridge USB Configuration USB 3.0 Support = Auto USB 3.0 Link Power Management = Enabled U...
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MySQL Time Out (Database Error Message)

Posted on by Jaime Graymead
Open and check the "my.ini" file in mysql on the kiosk: C:\wamp\bin\mysql\mysql5.5.16\my.ini at the bottom of the "my.ini" file is the [mysqld] section. If this section has just: port=3306 and not: port=3306 wait_timeout=1800 interactive_timeout=1800 max_connections = 500 replace the file with the one in share-point: \Airclean\Adlines Kiosk - Documents\General\Windows 1...
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Akern

Posted on by Jaime Graymead
Akern Reads results after "check system" is output Bluetooth Akerns send out all data at once ("Check System" then the results). R Akerns start with "Check System" and display results as they are read. Check the relay and Bluetooth Akern connection: go to measurement and automation Devices and interfaces > NI USB-6001 "Dev 1" Click "Test Panel" at the top Go to Digital I...
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Kiosk Database Error

Posted on by Jaime Graymead
\Airclean\Adlines Kiosk - Live\WAMP Config Backups wampmanager.conf wampmanager to C: WAMP directory on kiosk Restart WAMP - Green W No green W - Worse & needs to be returned for further investigation   If the W is orange, then not all services have started successfully. Probably MySQL has the issue. Left click orange W, MySQL, MySQL Log.  Scroll to the bott...
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WBP Access Reset Password

Posted on by Jaime Graymead
Email needs to be sent to us including a forwarded email from the customer contact asking for their password to be reset and the reason why. We need this information in writing for our documentation. We would like to know why the password was not reset when: Password needs to be reset once a month User gets an email 3 times before the password is reset  (25 days - 27 days and the day...
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Kiosk Screen Black (slight light)

Posted on by Jaime Graymead
Most common explanation is that the kiosk was left in a cold environment over night and needs time to warm up (plug in and wait 10 min before rebooting) However check the computer is working: Computer panel and lights? Two green light on the right and one blue light on bottom left will indicate if working Any no signal errors on the screen? Was it working prior to moving for...
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