Email needs to be sent to us including a forwarded email from the customer contact asking for their password to be reset and the reason why.
We need this information in writing for our documentation.
We would like to know why the password was not reset when:
- Password needs to be reset once a month
- User gets an email 3 times before the password is reset (25 days – 27 days and the day they get locked out)
To reset password:
- go to: www.wbpaccess.co.uk and log in
- SOA Management -> Link Users to SOA
- Find the correct SOA from the list
- Check the the right user is assigned
- Pick the User again from the drop down (white box) and click the button
Person not showing on dropdown:
(AG to Confirm): If user has not accepted the initial referral link after the 2 people have authorised the account. The user will not show on our list to reinstate their password. Wellbeing People will need to go onto the SOA on SLFD again and re-request the user for referrals.
Referrals are linked to SOA, authorization can change without the SOA being lost